Shipping & Returns

 

Main facts

Shipping costs for All International Deliveries are estimated during the checkout based on the Total Order Weight.


Shipping Groups

Packages are dispatched as Registered Priority Airmail every day except for Weekends. You will be provided with a tracking number and a signature will be required upon the delivery.

We guarantee to ship all orders within maximum of 24 hours after receiving cleared payment, excluding orders made on Friday afternoon till Sunday.

All the items are shipped from our storage facilities in Lithuania or Poland, European Union.

 

Packaging


We pack our products with extra care to prevent from any damages. If you need custom packaging, please contact info@amberpieces.com (additional handling fees may apply).


International Shipping - Our Locations and Delivery Times

 


Locations

Handling time


Expedited Shipping


We offer International Express Mail Service (EMS). It takes approximately one week to deliver the package up to 2000 grams (2 kilo )and costs 59.99$. For more details, please visit this website.


Discount Levels


Order discounts are automatically applied to your shopping cart upon reaching the certain Total Amount.

Baltic Amber Sale Disounts


Tracking Shipments


24 hours after the shipment is made and confirmed by email, you can check its tracking number by visiting AmberPieces Delivery Tracker page and entering your name or surname in the search field. Whenever the package reaches your country, you will be able to see its status using your country's postal services webpage. We reccomend 17Track.net as a tool to track your package while it is in transit.


Delayed & Missing Shipments


While shipments are tracked, occasionally some still get delayed, but rarely are lost. The vast majority of "lost" shipments are merely delayed and do turn up. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. If the tracking number inputted to your local post website returns message "originating post is preparing to dispatch this mail piece" it means that the package is still in transit. You can always check the date of the dispatch here. If you do not receive the package in 30 days after it had been dispatched, please contact info@amberpieces.com and we will help you to track the shipment or fill an official claim at the post to track the delayed shipment. In case the package is confirmed lost and the destination country is not located in Africa or South America - you will be issued a FULL REFUND. For the risky destinations such as Africa, South America and Middle East, we do not guarantee the safe and prompt delivery, while if the shipment is finally confirmed as lost you will be granted only insurance amount.

Other shipping issues can be traced back to incorrect addresses. Please make sure that your shipping address is up-to-date before placing your order. The customer is responsible for extra shipping costs if a package has been returned to Amber Pieces because it has been marked as "Unclaimed" or "Insufficient address" and we need to resend the order due to an address input error or recipients absence.


Customs duties


Although the parcel will be marked as a Gift, international buyers are responsible for customs duties and other taxes. Please read carefully our return policy.


Returns



General Return Procedure


It's our goal to make Amber Pieces a great experience for every amber lover. We're pretty sure that once you have amber from us in your hands, you'll be happy. However, if you're not thrilled with your purchase, let us know.

All return inquiries should be sent to info@amberpieces.com with the subject line "Return Inquiry:" followed by your Amber Pieces order number. Please be sure to retain all of the original packaging and materials that arrived with the art. We're sorry, but we cannot refund gift certificate purchases.

Inquiries about returns for a refund must be made within 30 days from the date your package was marked as delivered by the carrier.

Products with defects


We work closely with our members to make sure that every item is supreme quality and every item is inspected before shipping. Very, very rarely a flawed product is shipped to a customer; please inspect the content right after the package arrives. If you do spot a defect, please contact info@amberpieces.com for instructions and we will solve the issue immediatelly.


Damaged Deliveries


In the unfortunate event that your purchase has been damaged during transit, please contact info@amberpieces.com as soon as possible to rectify the situation. We require proof of damage via digital snapshot. As most of our products are unique, we usually can not replace damaged items, so we will either issue partial refund without asking you to return the damaged product or issue full refund on return. Every decision depends on the situation itself.

 

Comments

29-03-2017, 09:51

"Hi Liliana, Amber Standard page is closed since March 15th as the new version of the site is being built. We will also launch brand new type of tags, but the old ones will also be valid. The new site will be opened on 15th April. I am sorry about inconvenience. "

29-03-2017, 03:41

"Can you please explain why does the address www.amberstandard.com that appears in your certification tag don't exist?
How am i supposed to get trust from my clients with this sort of tags?!"

17-02-2017, 08:15

"We have emailed you the details."

15-02-2017, 23:21

"Hello , good afternoon

Correios in Brasil tried to deliver my package today, but it says that the address is wrong. I called to Correios Services and they can't provide me any information because I'm not the sender.
I checked the delivery address in my profile and it is correct, would you please check in your post office which address you used and if it was correct? Ask if your post office can contact Brasil's post office.
There is a risk that they send back de package to Lithuania.
Since it is a public service here in Brasil, it is a mess, they don't make any contact with me, if it was a private service, I'm sure they would call me.

Please check and advise.
Thanks."

03-02-2017, 07:49

"Egle, we have answered your request via email. It seems EMS to Brazil this time takes more a than a week to arrive. Although last week we shipped a package via EMS to New Zealand and it arrived in 4 days. Please remain patient. "

03-02-2017, 03:54

"Hello, I paid for EMS delivery and ti says it takes 7 days worldwide. I'm from Brazil and I still didn't get my package, it's been 9 days now and no information that the package has even arrived in Brazil, please advise.
trcking# EA000111386LT"

06-05-2015, 08:21

"Hi Chen,

I hope you have received our emails. If you were able to add the items to the cart, that means they were available. I have checked the inventory and they are indeed in stock. "

05-05-2015, 17:30

"sorry, i still can't get ur reply by email, so i have to contact u here.
for my Order #3149, i paid USD555.12 for 11 items, but 4 items are out of stock ,
please check up what happened. if u failed to send me these four items, please refund me USD214.7. thanks."

"

05-05-2015, 10:05

"Hi ,HI, I ordered #3149 $ 555.12USD on 5 May 2015,but only 7 tiems USD 336.42 was acceptable, could you refund me the balance,tks"

31-10-2014, 07:43

"This coupon code is provided only for customers that have reached certain level of orders and sales figures. We will review your account history and provide a resolution via email. "

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Payments Accepted Contacts

Amber Pieces
Office / Storage
Grunwaldzka 472 A, Gdansk, Poland
Luksio 32, Vilnius, Lithuania

About Us
Information
Made in Baltics