Shipping & Returns


Airmail Shipping

If Order Total is More than 100$, then we provide Free Airmail Shipping.

Free Shipping - Baltic Amber

If Order Total is Less than 100$, then shipping costs for all International Deliveries are estimated during the checkout based on the Total Order Weight.

Shipping Groups

Packages are dispatched as Registered Priority Airmail every day except for Weekends. You will be provided with a tracking number and a signature will be required upon the delivery.

We guarantee to ship all orders within maximum of 24 hours after receiving cleared payment, excluding orders made on Friday afternoon till Sunday.

All the items are shipped from our storage facilities in Lithuania or Poland, European Union.

Expedited Shipping

We offer international shipping via Express Mail Service (EMS). It takes approximately one week to deliver the shipment and costs a fixed sum of 59.99$.

DHL / Fedex couriers are faster than EMS and costs 39.99 - 59.99$ depending on the Country and shipment weight. Total shipping price will be estimated during checkout.


We pack our products with extra care to prevent from any damages. If you need custom packaging, please contact (additional handling fees may apply).

International Shipping - Our Locations and Delivery Times



Handling time

Discount Levels

Order discounts are automatically applied to your shopping cart upon reaching the certain Total Amount.

Baltic Amber Sale Disounts

Tracking Shipments

24 hours after the shipment is made and confirmed by email, you can check its tracking number by visiting AmberPieces Delivery Tracker page and entering your name or surname in the search field. Whenever the package reaches your country, you will be able to see its status using your country's postal services webpage. We reccomend as a tool to track your package while it is in transit.

Delayed & Missing Shipments

While shipments are tracked, occasionally some still get delayed, but rarely are lost. The vast majority of "lost" shipments are merely delayed and do turn up. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. If the tracking number inputted to your local post website returns message "originating post is preparing to dispatch this mail piece" it means that the package is still in transit. You can always check the date of the dispatch here. If you do not receive the package in 30 days after it had been dispatched, please contact and we will help you to track the shipment or fill an official claim at the post to track the delayed shipment. In case the package is confirmed lost and order value does not exceed 300$ - you will be issued a FULL REFUND. For orders over 300$ and/or shipments to risky destinations such as Africa, South America (especially Brazil) and Middle East, we do not guarantee the safe delivery and if the shipment is finally confirmed as lost you will be granted only insurance amount. In the following cases we recommend using courier services or splitting the order into multiple shipments. Airmail to Brazil, Chile, Venezuela, Colombia, Nigeria, Sudan, Egypt, Syria, Jordan are just too risky for us to take responsibility for the delivery.

Other shipping issues can be traced back to incorrect addresses. Please make sure that your shipping address is up-to-date before placing your order. The customer is responsible for extra shipping costs if a package has been returned to Amber Pieces because it has been marked as "Unclaimed" or "Insufficient address" and we need to resend the order due to an address input error or recipients absence.

Customs duties

Although the parcel will be marked as a Gift, international buyers are responsible for customs duties and other taxes. Please read carefully our return policy.


General Return Procedure

It's our goal to make Amber Pieces a great experience for every amber lover. We're pretty sure that once you have amber from us in your hands, you'll be happy. However, if you're not thrilled with your purchase, let us know.

All return inquiries should be sent to with the subject line "Return Inquiry:" followed by your Amber Pieces order number. Please be sure to retain all of the original packaging and materials that arrived with the art. We're sorry, but we cannot refund gift certificate purchases.

Inquiries about returns for a refund must be made within 30 days from the date your package was marked as delivered by the carrier.

Products with defects

We work closely with our members to make sure that every item is supreme quality and every item is inspected before shipping. Very, very rarely a flawed product is shipped to a customer; please inspect the content right after the package arrives. If you do spot a defect, please contact for instructions and we will solve the issue immediatelly.

Damaged Deliveries

In the unfortunate event that your purchase has been damaged during transit, please contact as soon as possible to rectify the situation. We require proof of damage via digital snapshot. As most of our products are unique, we usually can not replace damaged items, so we will either issue partial refund without asking you to return the damaged product or issue full refund on return. Every decision depends on the situation itself.

Unsuccessful Deliveries

Sometimes shipments are not successfully delivered to the recipient. There are multiple reasons for such issues, but the main ones are the following.

  • Insufficient or non-existing address.
  • Unsuccessful delivery due to recipient's absence at home and unwillingness to pick the package from local post office or re-arrange new delivery with the carrier.
  • The package is being checked by the customs and recipient refuses to deal with customs procedures.

In all such cases we process the refunds only when the package is returned back to us by the carrier. All shipping costs are non-refundable and the customer is provided an option to decide whether the shipment needs to be re-shipped or money refunded.



22-08-2014, 21:28

"Hi, LIJIE, we have emailed the tracking number to you. If you didn't get the email, please respond here."

22-08-2014, 14:09

"Hello! Please give me the package tracking information #2279"

17-08-2014, 12:54

"Dear Sir, we have emailed the details to you via email. If you don't get our messages, please reply here."

15-08-2014, 11:24

"Hello! Please give me the package tracking information #2234"

23-07-2014, 07:53

"Hi Laura, you have been provided with a tracking number, please use it to track the package. I see it is still in transit."

21-07-2014, 17:00

"Hello, I ordered on 04-07-2014 and received the confirmation mail about shipping on 07.07.2014. My pack is on route but still in Vilnius, as results from Global Track and Trace. Is it normal that it hasn't arrived yet in Italy? Thanks"

26-02-2014, 08:18

"Hi Yimei, yes, indeed I found the pendants in our inventory, so they haven't been included in your package. My apologies about the issue. Human factor.

The refund has been issued."

26-02-2014, 04:18

"sorry, i still can't get ur reply by email, so i have to contact u here.
for my Order #1642, i paid for 13 pendants, but only received 11 pendants, lack of items code:gp1278 and code:gp1066 . they two worth $15.12 and $7.25, totally worth $22.37. 
please check up what happened. if u failed to send me these two items, please refund me. thanks."

29-01-2014, 08:15

"Hi Yimei,

do you get our emails? We replied twice to You actually placed duplicate orders, so the system marked one as incomplete. The refund to one of your payments has been issued and a detailed statement of your order history has been emailed to you. If you don't get emails from us, please respond here."

29-01-2014, 03:11

"u know, i payed an order on 23/1/2014 and another on 24/1/2014, for the later one i have got a confirmation email and it has been shipped, but for the order payed on 23/1/2014 i receive nothing. there must be something wrong. i'm so worried about it. as soon as u check out what happens, reach me at email: , thanks."

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Payments Accepted Contacts

Amber Pieces
Office / Storage
Grunwaldzka 472 A, Gdansk, Poland
Luksio 32, Vilnius, Lithuania

About Us


Made in Baltics